JEN TOUR LLC TERMS AND CONDITIONS
These Terms and Conditions apply to any tours booked with JEN TOUR LLC , a local travel company based in Tbilisi, Georgia. These Terms & Conditions govern the contractual relationship be JEN TOUR LLC and yourself. Please read these Terms and Conditions carefully as by booking any tour with JEN TOUR LLC you acknowledge that you have read and understood these Terms and Conditions and you accept and agree to be bound by these Terms and Conditions. If you have confirmed a booking on any tours with more than one client named and booked on such a booking, you shall be deemed to have accepted these Terms and Conditions on behalf of all clients named in the booking (including minors and those with a disability) and therefore all clients in that group indicate their acceptance and agreement to these Terms and Conditions. The client who confirmed the booking is considered to be the selected contact person for all other clients named in that booking.
- DEPOSITS & FINAL PAYMENT
For individuals booking on website:
Upon booking a tour with JEN TOUR LLC, 30% deposit is required to secure the tour.
Final balance payment of the tour booked is required on the day of the arrival.
- BOOKING AGREEMENT
A booking is confirmed and these Terms and Conditions shall apply when JEN TOUR LLC have received the booking from the client and the client has received written confirmation . The client confirming the booking must be 18 years of age and above and agrees to provide full, complete and accurate information as requested by JEN TOUR LLC to confirm the booking. Any client confirming a booking on any tours with more than one client named and booked on such booking represents and warrants to JEN TOUR LLC:
- i) They have all requisite consents and authority to make such a booking on behalf of all other clients named on the booking, and have communicated all necessary information to the other clients in order for them to give free and fully informed authorization to do so.
- ii) The information that they have provided regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information JEN TOUR LLC for the purposes of completing the booking.
3. CANCELLATION POLICY
A client may cancel their booking by notifying JEN TOUR LLC. Please note that 30% deposit that was paid to secure the tour will not be returned.
- TRAVEL INSURANCE
JEN TOUR LLC doesn’t provide travel insurance therefore the client must obtain travel insurance from their home country with the minimum recommended medical, evacuation, and repatriation coverage covering all applicable dates of any travel with JEN TOUR LLC and this insurance must cover personal injury and emergency medical expenses. It is strongly recommended that clients also extend their coverage to include cancellation and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. The cost of the tour does not include any insurance coverage for the client, and that the client is required to obtain separate coverage at an additional cost to the tour price. When obtaining travel insurance the client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable tour.
- MEDICAL CONDITIONS
Clients are responsible for assessing their own suitability and capability to participate a tour with us. All clients should consult their physician regarding their fitness for taking part in the booked tour. JEN TOUR LLC recommends all clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the client’s travel with JEN TOUR LLC . JEN TOUR LLC does not provide medical advice.
- SPECIAL REQUIREMENTS
JEN TOUR LLC will strive to accommodate the special requests of clients, including (without limitation) dietary and accommodation requests, but such requests do not form part of these Terms and Conditions or the contract between the client and JEN TOUR LLC and JEN TOUR LLC is not liable for any failure to accommodate or fulfill such requests.
- GUARANTEED DEPARTURES & CANCELLATION of a Tour by JEN TOUR LLC
JEN TOUR LLC guarantees all scheduled group tour departures that have been booked by a client shall depart as scheduled (subject to reasonable itinerary changes). Brochures, and other printed materials displaying tour information and departure dates are subject to change, and such dates are excluded from this guarantee. A departure shall become guaranteed once at least one client has a confirmed booking. This guarantee is not applicable in Force Majeure situations.
If a tour is cancelled by JEN TOUR LLC before the agreed date of departure for reasons not arising from Force Majeure or the fault or negligence of or within the reasonable control of the client, the client shall have the choice of:
accepting from JEN TOUR LLC a substitute tour product of equivalent or superior value, where such substitute is reasonably available; or accepting from JEN TOUR LLC a substitute tour of lower value if no tour of equivalent or superior value is reasonably available, and to recover from JEN TOUR LLC the difference in price between the price of the tour originally purchased and that of the substitute tour; or accepting from JEN TOUR LLC a full refund of all monies paid for the cancelled tour.
JEN TOUR LLC is not responsible for any incidental expenses or consequential losses that the client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable flights or rail, nonrefundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. JEN TOUR LLC reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where after departure a significant element of the tours as described cannot be provided, JEN TOUR LLC will make suitable alternative arrangements for the continuation of the tours. If it is not possible to provide a suitable alternative or the client reasonably rejects any suitable alternatives, JEN TOUR LLC will provide the client a refund of unused tour products or tour product portions.
The client acknowledges that the nature of our tour products is adventurous and may involve a significant amount of risk to clients’ health and/or safety. There are dangers inherent to adventure travel generally and the client acknowledges they have considered such risks to health and safety and are willing to assume it to the full extent legally possible, by confirming their booking of this tour. The client hereby assumes all such risk and does hereby release JEN TOUR LLC from all claims and causes of action arising from any losses, damages or injuries or death resulting from these risks inherent in travel, including adventure travel specifically, visiting wild and remote areas, and participating in adventurous activities such as those included in the tour itineraries. Standards of hygiene, accommodation and transport in some areas where the tours take place are often lower than comparable standards than what the client may reasonably expect in their home country or region.
The client acknowledges that the degree and nature of personal risk involved depends on the nature of the tour booked, or the location(s) in which such a tour is to operate, and that there may be a significant degree of personal risk involved in travel on the tour, particularly if such a tour involves physical activities, travel to remote locations, high altitude activities or other high-risk activities, or travel areas of Georgia with under-developed infrastructure. The client acknowledges they have considered the potential risks, dangers and challenges in light of their own personal capabilities and needs, and expressly assumes the risks attendant to travel under such conditions. The client acknowledges and agrees that JEN TOUR LLC is will provide, to the best of its ability, information or guidance to the client with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where tours are operated, but will not be liable if the client does not act according to the information provided.
The client must at all times strictly comply with all applicable laws and regulations of Georgia and regions visited on the applicable tour. Should the client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the JEN TOUR LLC (acting reasonably), the client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, JEN TOUR LLC may terminate that client’s travel arrangements on any tour immediately without any liability on JEN TOUR LLC part and the client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.
Clients agree that they are responsible for any costs incurred by JEN TOUR LLC, as a result of damage, destruction, theft, or excess cleaning fees caused or occasioned by the client while on tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or an JEN TOUR LLC representative as soon as possible upon discovery by the client.
- FORCE MAJEURE
JEN TOUR LLC shall not be liable in any way to the client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for JEN TOUR LLC failure to commence, perform and/ or complete any duty owed to the client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable JEN TOUR LLC or an event which JEN TOUR LLC or the supplier of services, even with all due care, could not foresee.
- IMAGES AND MARKETING
The client agrees that while participating in any JEN TOUR LLC tours, images, photos or videos may be taken by other clients and/or JEN TOUR LLC representatives or Guides that may contain or feature the client in part or in whole. The client acknowledges that they consent to any such images, photos and videos being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to JEN TOUR LLC, its affiliates and assigns, to reproduce for any purpose whatsoever (including marketing and promotions), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation to the client or compensation payable to the client.
JEN TOUR LLC reserves the right to update and/or alter these Terms and Conditions at any time, and shall post the amended Terms and Conditions on the JEN TOUR LLC Website (www.jentour.com.ge) . Any such amendment shall take effect 60 days following their posting to the Website. The latest Terms, as amended, may be accessed any time on the JEN TOUR LLC website, or will be sent to clients upon their written request to JEN TOUR LLC. Clients shall be deemed to have accepted any amendments to these Terms and Conditions on the date that is 10 days after their posting on the JEN TOUR LLC website. JEN TOUR LLC recommends that all clients refer to the Terms and Conditions prior to their travel to familiarize themselves with the most up-to-date version of the Terms and Conditions.
12. Contact Us
If you have any questions about these Terms, please contact us on: firstname.lastname@example.org